Questions about trading, your account, partnerships or media? We are here to help 24/7.
Fill out the form below and our team will get back to you within 24 hours.
Our support team is available around the clock via live chat, email and phone.
Email: [email protected]
Response time: Under 2 hours
For partnerships, institutional accounts, OTC and listing requests.
Email: [email protected]
Report vulnerabilities through our bug bounty program. Up to $5M in rewards.
Email: [email protected]
Routing your message to the right department trims response times by 60%. Pick the one that fits.
Account issues, deposits, withdrawals, KYC, trading questions. 24/7 live chat & ticketing.
Large block trades above $250k, prime brokerage, custody, white-label exchange infrastructure.
Project teams wanting to list a token, raise via IDO, or be featured on Exbit Earn.
Payment rails, fintech integrations, co-marketing, accelerators, academic programs.
Journalists, analysts, podcasts. Executive interviews, product briefings, official comment.
Responsible disclosure of vulnerabilities. PGP-encrypted submissions welcome. Up to $500k bounty.
Subpoenas, data requests, regulatory correspondence, law-enforcement inquiries.
Open roles, referrals, campus recruiting. If you don't see your role, send a speculative CV.
Rate-limit increases, FIX connectivity, co-lo, SDK bugs and technical integrations.
Live chat averages 42 seconds during business hours and under 2 minutes overnight. Email tickets get a first-touch response in under 4 hours for standard queries, 1 hour for verified users, and immediately for frozen-account issues.
Don't panic — do not create a new account. Open a ticket via support.html from the email you registered with and include your government-issued ID for a secure 2FA reset. We never process 2FA reset requests from different emails for security reasons.
Open a live chat and select "Withdrawals" → "Stuck / pending" — this automatically escalates to a tier-2 agent within 5 minutes. If funds are in motion on-chain, you can also submit the tx hash for accelerated review.
Yes, per our legal obligations. Law enforcement should email [email protected] with official credentials. We comply with valid subpoenas, MLAT requests and urgent emergency disclosure requests. See our Law Enforcement Guide for procedures.
The +356 number is for business inquiries and institutional clients. Retail support is fastest via live chat. VIP Gold/Diamond users get a dedicated phone line — find the number in your account dashboard.
Forward suspicious emails to [email protected]. For fake websites or impostor social-media accounts, email [email protected]. We take action within 24 hours and share IOCs with the industry blocklist.